Shipping policy
Luvexa partners with international shipping carriers, including FedEx, SF Express, DHL, UPS, and EMS. These carriers may work with local couriers to deliver your order directly to your door.
You will be charged when your order is placed. All payments are subject to verification and approval before shipment. Orders containing incorrect billing information or requiring additional verification may be delayed or canceled.
Made-to-Order Process
Each Luvexa piece is made to order. Please allow 2–3 business days for your jewelry to be handmade before it enters processing.
Order Processing
After your jewelry has been completed, please allow an additional 1–2 business days for your order to be prepared and transferred to the shipping carrier.
We process and ship orders only on business days. Saturdays, Sundays, and holidays are not included.
Once an order has entered processing, we may be unable to make changes, including address modifications. Orders will be shipped only to the address submitted at checkout.
Orders containing multiple products may be shipped separately and arrive on different dates due to differences in manufacturing or fulfillment locations.
Estimated Shipping Times
Shipping estimates begin after the made-to-order and processing periods are complete.
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United States: 5–7 business days
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Canada: 6–9 business days
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Worldwide: 9–28 business days
For United States orders, the entire process may take approximately 8–12 business days, including production, processing, and shipping.
Estimated total delivery times are:
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United States: 8–12 business days
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Canada: 9–14 business days
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Worldwide: 12–33 business days
Delivery dates are estimates and cannot be guaranteed.
Tracking
All orders include tracking. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take several business days to update after the carrier receives the shipment. If your order has had no tracking update for more than five business days, please contact us.
Shipping Delays
While we make every effort to deliver orders within the estimated timeframe, Luvexa is not responsible for delays caused by circumstances outside our control, including:
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Customs clearance
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Carrier disruptions
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Severe weather
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Holidays
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Labor disputes
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Protests
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Incorrect or incomplete shipping information
Duties, Taxes, and Customs Fees
International orders may be subject to import taxes, duties, and customs-clearance fees once the shipment reaches the destination country.
These charges are the responsibility of the recipient. Luvexa does not control these fees and cannot predict their amount.
If an international shipment is refused and returned, the customer may be responsible for any import fees, return shipping costs, and other charges incurred. Customs policies vary by country, so please contact your local customs office for additional information.
Lost, Stolen, or Damaged Packages
Luvexa is not responsible for packages that are lost, stolen, or damaged after being transferred to the shipping carrier.
If tracking shows that your package was delivered but you cannot locate it, please check with members of your household, neighbors, and the carrier before contacting us. A claim may also need to be filed directly with the shipping carrier.
Please report shipping issues promptly, as claims may not be accepted when submitted outside the carrier’s required timeframe.
Incorrect Address Disclaimer
Customers are responsible for providing a complete and accurate shipping address at checkout.
We begin processing orders quickly and cannot guarantee that an address can be changed after an order is placed. Once an order has entered processing or shipment, we cannot retrieve it to make an address correction.
Luvexa is not responsible for orders delivered to an incorrectly submitted address.
Contact Us
We value your questions, concerns, and feedback. Please contact us at support@luvexa.com for assistance with your order.