Refund policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the challenges of shopping online and are committed to providing excellent customer service every step of the way.

Luvexa accepts eligible returns and exchanges within 30 days of delivery under the following conditions.

Return Policy

To be eligible for a return or exchange:

  • The product must be unused and show no visible signs of wear or damage.

  • The item must be returned in its original jewelry packaging.

  • Personalized or customized items may not be eligible for return or refund unless they arrive damaged, defective, or incorrect.

  • Any signs of wear, misuse, or damage may make the return ineligible.

Items cannot be returned or exchanged more than 30 days after delivery.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To begin a return, please contact support@shopluvexa.com with your order number, proof of purchase, and the reason for your request. Our support team will review your request according to the policy outlined on this page.

Exchanges

If you would like to exchange an item, please contact support@shopluvexa.com with your order number and reason for the exchange. Our support team will guide you through the process.

Return Shipping

Customers are responsible for the cost of return shipping.

Original shipping charges are non-refundable.

If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.

If approved, your refund will begin processing within 4–10 business days and will be returned to your original payment method.

Late or Missing Refunds

Most financial institutions post refunds within 4–10 business days, although some banks may take longer.

If you have not received your refund after this period, please contact support@shopluvexa.com and we will gladly investigate the matter.

Lifetime Warranty

Our lifetime warranty covers items that arrive damaged, defective, or of poor quality.

If your item qualifies under our warranty, we will review your claim and provide the most appropriate resolution. Depending on the situation, this may include:

  • A replacement

  • Store credit

  • A refund at our discretion

Please contact support@shopluvexa.com with your order number and clear photos or videos of the issue so our team can assist you as quickly as possible.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact support@shopluvexa.com within 30 days of delivery.

Please include:

  • Your order number

  • The email used to place the order

  • Clear photos or videos showing the issue

Once reviewed, we will determine the appropriate resolution, which may include a replacement, store credit, or refund depending on the circumstances.

Gifts

If your order was marked as a gift and shipped directly to you, please follow the same return process outlined above.

Once the returned item has been received and approved, a digital gift credit will be issued for the value of the returned item.

Feedback

We always appreciate your feedback.

If you have any questions, concerns, or suggestions, please contact us at support@shopluvexa.com.

Your feedback helps us continue improving the Luvexa experience.